Spell queue in 1.13 how to#

This usually happens when your contact clicks a web chat widget, requests a quote, or requests more information.ĭuring a chat session, your contact enters text in a chat interface, usually on your company's website, and the text that he or she enters is displayed in the Workspace Chat interaction view. Altocloud Chat Interaction: Enables you to view the details of a contact's visit to your company website before and after they initiated a web chat interaction.

You can also transfer or conference your call from an Active Consultation to the consultation target. The target agent can choose not to accept your consultation request. Chat consultations that are started from an active interaction enable your internal target to view case data, contact information, and history, as well as the live transcript of the communication with the external contact.

Chat Consultation: Enables you to consult with another agent about the current chat interaction.

Chat Interaction: Enables you to access all of the information that is necessary to handle a chat interaction with a contact.

Ĭhat tasks enable you to handle chat interactions with contacts and internal targets. This feature might not be available in your environment. Use the Zoom control in the Main Menu (refer to Manage your settings and preferences) to change the size of the text in this view.

Spell queue in 1.13 how to#

TipAre you looking for tutorials to help you learn how to use this feature? Check out the Related Resources section at the bottom of this article.Ĭhat is real-time two-way communication between you and your contact through your computer.

Multimedia Connector for Skype for Business.